Privacy Policy

This is the Privacy Policy of Printex Finishing Services Limited, a company registered in England and Wales (registered number 8951947) whose registered offices are at 62 Oatlands Road, Shinfield, Reading, RG2 9DE.

Printex Finishing Services Ltd is committed to protecting and respecting your privacy, and to acting in compliance with the Data Protection Act 2018 (DPA), General Data Protection Regulation (GDPR), Privacy and Electronic Communications Regulation (PECR) and applicable regulations. Simply visiting Printex Finishing Services website does not require you to reveal personal identifiable information (PII or personal data). But if you ask us for information, order goods or services, register with us, use our services or report a problem, we collect any personal data you submit to us, and details of the transactions between you and us. In addition, we store information you may give us about your interests, or we may learn about these from your use of our goods and services. This policy explains how we collect, use and process the data that you give.

Please do not send us any personal data about anyone else without their permission.

Whenever you give us personal data via our website, you are consenting to its collection and use in accordance with this privacy policy.

This privacy policy comprises:

• What data we may collect from you
• How we will use your data
• Data anonymisation
• Your right to opt out of direct communications
• How we use Cookies
• How we keep your data secure
• Who we will share your data with
• Compliance with data protection and private legislation 
• Links to other sites
• How you can contact us
• How you can obtain data we hold about you
• Changes to this policy
• Governing law

What data we may collect from you

The data that we collect from you may include information:

• you provide when you request our goods and services
• you provide when you complete forms on our site or for our goods and services, including registering to use our site, subscribing to our services, posting material or using further services
• you submit when you enter a competition or promotion sponsored by us
• you provide when you contact us or report a problem to us; or complete a survey that we use for research purposes
• about transactions you have entered through our site or other orders placed with us
• about your visits to our site (including traffic data, location data, web blogs and other communication data whether this is required for our billing purposes or otherwise) and the resources that you access, including by using cookies. We may also collect through Google Analytics information about your computer, including, where available, your IP address, operating system and browser type, for system administration. This is statistical data about browsing actions and patterns and no individual is identified in collection of this data.

How we will use your data

The personal data that we collect is used:

• to provide you with goods and services that you request from us
• for mailing information to you about our other goods and services in which you may be interested and, if you have opted in, our regular newsletters
• for customer administration including carrying out our obligations arising from any contracts entered into between you and us and including retention of correspondence if you contact us
• to personalise our service to you, including ensuring that content from our site is presented in the most effective manner for you and your computer
• to seek your views on products and services
• to enable you to participate in interactive features of our service, when you choose to do so, including live chat features
• for technical administration of our sites including notifying you about changes to our service.

We also:

• automatically collect data about visitors to our site (for example on browsing patterns) by using cookies.

In both these cases, the data is used only in an anonymous form; no individual is identified or identifiable from such data.

Data anonymisation

Every individual has rights as to how their personal data is handled, and we recognise the need to treat all such data in an appropriate and lawful manner, according to the classification of such data. Personal data, including sensitive data, are subject to certain legal safeguards specified in the DPA, GDPR and PECR. At Printex Finishing Services, all data (personal and otherwise) that we collect as a result of use of our services is handled in accordance with this Privacy Policy and in conjunction with the DPA, GDPR and PECR. 

In accordance with the Act, personal data should not be kept longer than is necessary for the purpose for which it is collected. This means that data should be destroyed or erased from our systems when no longer required.  In accordance with our policies and processes as detailed above, in relation to personal data and sensitive personal data collected as a result of use of our services specifically, such is generally retained for a period of 12 months following completion of the work or contract, after which it is deleted. Any research data retained thereafter no longer constitutes personal data as it is anonymised and aggregated on Printex Finishing Services systems prior to research use, at which point no individual is identified or identifiable from such data and the data no longer falls within the scope of the DPA, GDPR and PECR.

Your right to opt out of direct communications

If you do not wish Printex Finishing Services to use your personal data for direct marketing of our goods and services, you can unsubscribe using the link in any email you have received from us, or you can notify us in writing either by email to service@printexfinishing.co.uk or letter (see how you can contact us here).

You can manage the direct marketing that you receive from us by signing up to the specific information that you wish to receive.

Please note, however, that occasionally we may need to communicate with you for administrative or operational reasons and therefore whilst you use our goods and services and continue to wish to do so, it is not possible to opt-out of all communications with us.

How we use Cookies

‘Cookies’ are pieces of information in the form of small text files stored by a user’s web browser on your hard drive when you visit websites. Cookies help to identify the user when they visit a particular web page; this enables the website to work more efficiently and your visit to be personalised, for example, to simplify the login process for registered users. They also provide information to the owner of the site. Cookies collect information about internet users such as their names, addresses, email details, passwords and user preferences.

Whilst cookies and the information they transmit may not identify a living individual when taken on their own, it may be possible to do so in combination with other information held by the owner of the site or a third party. Printex Finishing Services website, along with most other major websites, use cookies, but it is possible to restrict cookies or withdraw consent to use by blocking the cookies which are set by us by turning off the cookie function (see the Help menu on your browser for details). However, if you do this, it will restrict the services you can use, or our site may not work for you as well as we intend or at all. You can view more information about cookies at www.aboutcookies.org where you will also find information on how to delete cookies from your computer.

We use analytical and functionality cookies to allow us to recognise and count the number of visitors to our site, to see how visitors use the site and enable us to improve how our site works. We also use session cookies and persistent cookies. Session cookies are temporary cookies which exist only in the period you access the site and expire once you close the browser. They allow website operators to link the actions of users during a single browser session and therefore avoid you having to re-enter information. Persistent cookies are cookies which remain on the hard drive of your computer after you have visited the website. These help us to identify you as a unique visitor and enable us to recognise you on future visits. No information is passed to third parties for marketing purposes although we may share information with third parties but only in relation to providing web or other services to you connected to the service we provide, including Google Analytics, our live chat provider, LinkedIn, Twitter, Facebook and YouTube.

We may also collect information about your computer, including where available, your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our site users’ browsing actions and patterns and does not identify any individual.

We use cookies in order to:

• give us information about the number of visitors to different parts of our site and how visitors use the site
• enhance your visit to our site, facilitate user administration including detection of mobile devices and to provide you with content tailored to your interests based on your usage of the site
• ease your browsing experience by optimising and improving the use of webforms, analysing user behaviour to improve usability of the site and track your preferences
• understand how our online advertising and marketing campaigns and promotions are working in order to improve our site design and offers and promotions, and to assess the effectiveness of our marketing campaigns.

 

We use first party cookies set by ourselves only. Please note that third party links on our website may use cookies over which we have no control. You may however restrict or block third party cookies through your browser settings and such blocking of cookies of third parties should not affect the functionality and use by you of our website.

How we keep your data secure

We are committed to ensuring the security and integrity of personal information that we hold and acting in compliance with UK and EU data protection requirements and have put in place appropriate technical and organisational safeguards to ensure this. We welcome updates at any time from our clients and enquirers relating to information that we hold about them.

As with all electronic communications, when you give us personal data by that means, the data may be sent electronically to servers anywhere in the world and may be used, stored and processed anywhere in the world, including countries outside the European Economic Area (EEA), many of whom do not have stringent data protection laws. If any data we collect is sent outside the EEA we take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this privacy policy, including ensuring that the recipients to which it is sent are either “safe” countries with similar data protection regimes to ours or are covered by US Privacy Shield certification or equivalent protection where applicable, or are covered through undertakings under EU standard contractual clauses for transfers of data (also referred to as the model contract).

Whenever and wherever we collect, process or use personal data, we take steps to ensure that it is treated securely and in accordance with our privacy policy.  However, transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data submitted to our site or other electronic means.

Personal data collected by Printex Finishing Services in the course of work delivered to a client is generally retained for a period of 12 months, after which it is deleted.  Any research data retained thereafter no longer constitutes personal data as it is anonymised and aggregated on Printex Finishing Services systems prior to research use. Other data is retained for periods in accordance with applicable law and regulation. Deletion of personal data and retention and destruction of other data is dealt with in accordance with DPA, GDPR and PECR procedures.

You should note that where we have given you (or where you have chosen) a username and/or password which enables you to access certain parts of our site, or use our goods and services, you are responsible for keeping the username and password confidential. You should not share these details with anyone.

Who we will share your data with

We will not disclose your personal information to third parties except:

• as necessary to fulfil your order(s) for our goods and services and to validate your payment details
• to suppliers and licensors that process data on our behalf
• in response to an expressed client need, interest or request
• in the event that we sell or buy any business or assets, including selling our business or assets

• where we believe, in good faith, that it is necessary to comply with the law or regulatory obligation or to protect the safety of Printex Finishing Services, our customers, their clients or the public, or to enforce or apply our terms and conditions of use of our site or other contracts. This may include exchanging information with other companies or organisations for the purposes of fraud protection and credit risk reduction.

Some of these third parties may be located outside the European Economic Area (EEA), for example credit card processing companies or IT service suppliers or licensors based outside the EEA and therefore data may be transferred to, or stored at, or processed in, a destination outside the EEA. Where personal data is transferred outside the EEA, we take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this privacy policy, including, where applicable, by ensuring that the recipients to which it is sent are either “safe” countries with similar data protection regimes to ours, or are covered by US Privacy Shield certification or equivalent protection where applicable, or are covered through the entering into of EU standard contractual clauses for transfers of data (referred to as the model contract) and monitoring such protections to which ensure the adequacy of privacy measures. By submitting your personal data to us, you agree to this transfer, storing and processing.

We may also provide your personal data to anyone to whom our business or business assets are transferred. We may also disclose aggregated and anonymised information for marketing, product development, strategic or research purposes. In such data, no individual will be identified or identifiable from such data.

Compliance with data protection and privacy legislation

We seek to comply with the DPA, GDPR and PECR and other regulations, as amended and applicable from time to time.

Links to other sites

This policy applies only to information collected by Printex Finishing Services and its associated companies. Links within our sites to those of other organisations are not covered by this policy so when you link to other websites you should read their own privacy policies. We do not accept any responsibility or liability for those policies. Please check those policies before you submit any personal data to those sites.

How you can contact us

If you have any questions about Printex Finishing Services privacy policy, or wish to opt out of direct marketing or you wish to update or request any information about or copies of your personal data held by us, please e-mail service@printexfinishing.co.uk or telephone 011893 240746; or write to us at:

Printex Finishing Services Ltd
Unit 12 Falcon Business Park
34 Ivanhoe Road
Finchampstead
RG40 4QQ

If you have a complaint regarding any matter under this privacy policy or how we handle data, you may contact our Data Protection Officer, in the first instance, at the above address. 

How you can obtain data we hold about you

If you wish to see a copy of the personal data that we hold about you, you can request this by writing to our Data Protection Officer at the above address. This right to see a copy of your personal data (a subject access request) exists under the DPA and, in accordance with this we must provide you with a copy of any personal data we hold about you without reasonable delay.

Governing law

This Privacy Policy is governed by English law and the place of performance of obligations will be England.

Changes to this policy

This privacy policy was produced in February 2022. It covers Printex Finishing Services Limited and Printex reserves the right to modify or update the policy from time to time.

Registered in England and Wales Company Number 8951947.